How We Help Individuals

We help each person achieve the best possible health care

We translate an individual’s health information into personal health care guidance to improve the safety, quality and coordination of their health care. We give individuals the knowledge and confidence they need to interact more effectively with their doctors.

We analyze each individual’s personal health data to create a Personal Health Picture™. Then, we complete a Personal Health Scan™ to identify ways to improve their health and reduce their costs. We translate this knowledge into action by sending personalized, easy-to-understand messages directly to the individual, their doctor and their care manager.

Drug safety messages inform the individual’s doctor, pharmacist or care manager of potentially dangerous drug-drug, drug-condition, drug-age or drug-dose interactions. Other messages advise individuals of opportunities to get healthy, stay healthy or better manage chronic illness. These messages suggest they speak with their doctor about resolving a gap in care, getting recommended tests or avoiding costly procedures.

We help each person get more value from their health plan, their doctors and the health dollars they spend

Since our analysis considers specific elements of each individual’s health benefits plan, we also identify opportunities to save money. Health care cost savings messages show how much money an individual will save by switching to a generic or formulary-preferred drug or mail order delivery. We advise individuals to ask their doctors about switching to these lower cost alternatives. We also deliver coupons for free over-the-counter medications to individuals who can safely switch from expensive branded prescription drugs.